Frequently Asked Questions

Everything you need to know about our high-performance gaming peripherals.

What is the standard shipping time for international orders?

International orders typically take 5-10 business days for delivery via DHL or FedEx, depending on your location and local customs processing.

Do Pulsar gaming mice come with a warranty?

Yes, all Pulsar hardware products include a 2-year limited warranty that covers manufacturing defects and hardware failures under normal use.

How can I update the firmware on my X2 or Xlite mouse?

You can download the latest firmware and Pulsar Fusion software directly from our official support website to ensure your device has the latest performance optimizations.

What is your return policy for open-box items?

We offer a 30-day return window for products in original packaging. Please note that a restocking fee may apply if the item shows signs of heavy use or missing accessories.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Shop Pay and Google Pay.

Are the glass Superglides compatible with all mousepads?

Superglides are optimized for cloth pads. We do not recommend using them on glass mousepads as this can cause premature wear to both the skates and the surface.